Troubleshooting User Problems

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  • Entries (6)
  • Comments (499)

External district users cannot log in. 

Thursday, November 29, 2012 5:56:00 PM

Check to make sure their school is not blocking them, sometimes they confuse the username and password their blocker asks for with the login they created on our site.

User cannot log into MyLACOE but swears they are putting in the right password. 

Thursday, November 29, 2012 5:54:49 PM

Normally, they can get into webmail but not email.  Most likely, they just made a change to their password and had saved the old password in their browser and it keeps kicking in the old password when they attempt to log in.  Have them clear their browser cache.

Did not receive verification code. 

Thursday, November 29, 2012 5:53:35 PM

Authorize the user but ALSO check that they entered the correct email address for their account.  There's been a few that mistyped their email and it had to be corrected if they are to receive any event confirmations, etc.

MyLACOE account lockout 

Thursday, November 29, 2012 5:52:37 PM

Some users forget their passwords and try until they are locked out.  After this, they won't be able to log back in even after Help Desk assists them with their password problems.  Go into Admin, user accounts and unlock their account.

User is in correct roles but says they can't see the Manage tools 

Thursday, November 29, 2012 5:51:58 PM

Most likely they are looking at it in "View" mode.  Have them switch to "Edit" mode.

User is seeing "Sorry, you were authenticated but you were not added to the portal. Please contact an administrator." 

Thursday, November 29, 2012 5:50:03 PM

Most likely registered for an account at www.lacoe.edu and used the same username for that account as the LACOE account.  Remove the lacoe.edu registered account and this should fix it.

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